Cancellations & Refunds

You may cancel a confirmed booking at any time by contacting us at admin@thribeapp.com or WhatsApp +44 7961 887 389.

12-hours cancellation notice is kindly requested to help us reschedule your appointment.

•    Less than 12 hours notice: If you cancel within or less than 12 hours of your confirmed booked appointment time you will be charged 50% of the cost of the Services.

•    For bookings made within 12 hours of the start time: If you book for an appointment with a start time within 12 hours, you can cancel and receive a full refund within 30 minutes of making the booking. If you cancel beyond these 30 minutes you will be charged 50% of the cost of the Services.

•    More than 12 hours notice: Cancellations made before 12 hours of the appointment will be fully refunded.

•    No-Shows: No shows or no notice cancellations will be charged 50% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 15 minutes of your booked appointment time.

•    Delays: If you are delayed please let us know via WhatsApp +44 7961 887 389 and we will do our best to accommodate you. Our stylists are instructed to wait at your home or office for 15 minutes after the appointment's start time.
Unless otherwise specified, all paid sums are non-refundable.

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If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.
We reserve the right to cancel any Booking without notice or cause.

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RESCHEDULING APPOINTMENTS

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•    If you request to reschedule a confirmed appointment with more than 12 hours notice you will not incur any charge. If you request to reschedule a confirmed appointment within 12 hours of the start time, your booking will be treated as a cancellation (as above) if your assigned Beauty Professional cannot do the amended date/time. If your assigned Beauty Professional can do the amended date/time then you will not incur any extra cost.